I haven't had internet since Wednesday. The system keeps pushing back the date. I need internet for work and have no idea what is going on. First it was supposed to be fixed on the same day, then two days later and now a week later. I cannot reach any customer service support. What is going on?
What is your back up?
See https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Hi Samira84,
We're sorry to hear there is a service outage in your area and that you've been unable to contact the team for support.
We are very sorry that the outage is ongoing. The fix times are estimations and can be changed dependant on the complexity of the fault. Our engineers will get this fixed as soon as possible.
We have a compensation policy for loss of service, this is here for convenience.
You can also register for text updates here
Please pop back to us if you have any further questions or concerns and we'd be happy to help.
