Latency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming.
Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased)
Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?
Update: My line is all fixed. The second engineer visited this morning and I told him about the first engineer visit and the Hub 3 router replacement the first engineer did.
The second engineer could see the issues on his diagnostic device - the issue seemed to stem from the coaxial cable wiring inside my house (from the outside brown box). He replaced the entire coaxial wiring with fibre and fit a new coaxial converter at the end (I'm still Hub 3). After a 45 min job and a line diagnostic on his end, he could see the issue resolved on his diagnostic device.
Suddenly my packet loss/latency issues are resolved, here is the upgraded graph - you can see the night/day different after the 8am downtime:Latency and packet loss issues are now resolved. It seemed the solution was to replace the old coaxial wiring with fibre and fix a new coaxial converter for the Hub 3.
