Internet keeps dropping off for a minute or so

Service status does say intermittent signal in area and i have ran through the hardware side of checking cables and resetting the power etc. Here is the cisco speed test, i had posted this already but it seems it didnt get approved.

3.0 Upstream channels
Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
0    49600000    44.3    5120    QAM 64    9
1    43100000    43.8    5120    QAM 64    10
2    36600000    43.8    5120    QAM 64    11
3    30100000    44.3    5120    QAM 64    12
4    23600000    43.8    5120    QAM 64    13

3.0 Upstream channels
Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
0    ATDMA    0    0    0    0
1    ATDMA    0    0    0    0
2    ATDMA    0    0    0    0
3    ATDMA    0    0    5    0
4    ATDMA    0    0    0    0

3.1 Upstream channels
Channel    Channel Width (MHz)    Power (dBmV)    FFT Type    Modulation
14    10    38.0    2K    QAM 256

3.1 Upstream channels
Channel    Channel Type    Number of Active Subcarriers    First Active Subcarrier (Hz)    T3 Timeouts    T4 Timeouts
14    OFDMA    200    74000000    0    0

3.0 Downstream channels
Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    331000000    6.4    40    QAM 256    25
2    139000000    7.4    41    QAM 256    1
3    147000000    7.4    41    QAM 256    2
4    155000000    7.3    41    QAM 256    3
5    163000000    7.2    41    QAM 256    4
6    171000000    7.1    41    QAM 256    5
7    179000000    7    41    QAM 256    6
8    187000000    6.7    41    QAM 256    7
9    195000000    6.9    40    QAM 256    8
10    203000000    6.8    41    QAM 256    9
11    211000000    6.9    41    QAM 256    10
12    219000000    6.9    41    QAM 256    11
13    227000000    6.7    41    QAM 256    12
14    235000000    6.7    41    QAM 256    13
15    243000000    6.8    41    QAM 256    14
16    251000000    6.5    41    QAM 256    15
17    259000000    6.6    41    QAM 256    16
18    267000000    6.6    41    QAM 256    17
19    275000000    6.6    41    QAM 256    18
20    283000000    6.6    40    QAM 256    19
21    291000000    6.6    40    QAM 256    20
22    299000000    6.4    40    QAM 256    21
23    307000000    6.5    40    QAM 256    22
24    315000000    6.5    40    QAM 256    23
25    323000000    6.3    40    QAM 256    24
26    339000000    6.5    40    QAM 256    26
27    347000000    6.5    40    QAM 256    27
28    355000000    6.8    40    QAM 256    28
29    363000000    6.8    41    QAM 256    29
30    371000000    6.9    41    QAM 256    30
31    379000000    7.1    40    QAM 256    31
32    387000000    6.9    41    QAM 256    32

3.0 Downstream channels
Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    40    0    0
2    Locked    41    0    0
3    Locked    41    0    0
4    Locked    41    0    0
5    Locked    41    0    0
6    Locked    41    0    0
7    Locked    41    0    0
8    Locked    41    0    0
9    Locked    40    0    0
10    Locked    41    0    0
11    Locked    41    0    0
12    Locked    41    0    0
13    Locked    41    0    0
14    Locked    41    0    0
15    Locked    41    0    0
16    Locked    41    0    0
17    Locked    41    0    0
18    Locked    41    0    0
19    Locked    41    0    0
20    Locked    40    0    0
21    Locked    40    0    0
22    Locked    40    0    0
23    Locked    40    0    0
24    Locked    40    0    0
25    Locked    40    0    0
26    Locked    40    0    0
27    Locked    40    0    0
28    Locked    40    0    0
29    Locked    41    0    0
30    Locked    41    0    0
31    Locked    40    0    0
32    Locked    41    0    0

3.1 Downstream channels
Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
159    94    4K    1840    QAM 4096    1108

3.1 Downstream channels
Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
159    Locked    0    5.1    109372464    0

Thanks for the reply. The check-services tab states an intermittent signal in the area. Tried the steps in there for the hardware my side.

I will copy and paste the router info in another post

Hello, back again.

Had an engineer out, he changed the line inside the house and everything was great for 2 weeks or so and then the issue of dropping on and off came back. set up a bandwidth monitor and i will upload some of the graphs from it if anybody can make sense of them.

Hi binime, 

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

Thanks,

Start a BQM to further monitor your connection https://www.thinkbroadband.com/broadband/monitoring/quality