Intermittent connection issues and dropouts
Hi,
for the past few months i have been experiencing intermittent issues with my broadband connection, frequent disconnects after large amounts of packet loss, normally the service comes back in 10-30 minutes but this is consistently impacting my work and my free time.
we had an engineer visit to see if they can rectify the problem, he mentioned the signal outside was fine so must have been a fault in the home but due to him seeing very strange information from our hub 4 he decided to replace it and other things (the place where the cable connects to on the wall for example).
he did mention that the way we have our internet setup (an ethernet cable running through 2 rooms into a small managed switch which would split the ethernet connection to 2/3 different devices) could be causing issues so if the issue returns that might be the problem.
after the issue returned i removed the switch and just connected the ethernet cable directly to my computer and again the issue occurred, as i have now removed the device that he suggested might be causing it from the network surely this must be a network fault as he has replaced everything he can at the property.
i have had a thinkbroadband quality monitor running and this is what it looked like today when the issues happened again
https://www.thinkbroadband.com/broadband/monitoring/quality/share/63ae3a88579a1c57d53de707baea7c8a6a0a9412-17-03-2024