Forum Discussion

Scotthopes's avatar
Scotthopes
Joining in
3 months ago

Hub 5 will not accept router password, even after reset

Using the VM connect app that never seems to work Ive turned my sons nintendo switch off from the WiFi.

When I went to reactivate it the VM connect app says hub not located.  (seems to be a very common and frequent issue from what I've read on forums) 

So I tried doing it from the hub settings instead. But when putting password in (not the WiFi password before anyone suggests that) it wouldn't accept it. So I hard reset the router and tried again. Still nothing on either the app or the hub accepting the password after the hard reset.

Is there anything else I can try. 

Done the 60s reset 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    No mothing, however note the printing of the Hub 5 information is not the best. Just check you are 100% sure of the admin(settings) password.  There is no recovery method btw.  If everything fails then a new Hub will be required. 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    Just to confirm Reset means: 
    1) Press & hold the Reset button for 60 seconds
    2) The Hub must remain powered on to perform the factory reset process. ( be patient )

    VM Hubs are known to abort the reset process if powered off before the factory reset completes.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    3 months ago

    Hi Scotthopes 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are having issues with your Hub, can we ask since your post have you been able to get this resolved or are you in need of further assistance? 

    I will drop you a message should you need it for the further assistance.

    Sabrina

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    3 months ago

    I find I have to add a space after the final character of the password before clicking Enter for it to be accepted. 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      3 months ago

      Thank you for posting this bit of important information.

      I can see my colleague has sent them a DM also.