Forum Discussion

samuel255's avatar
samuel255
Just joined
4 hours ago

Hub 5 Flashing Green - Compensation

Hello,

Today at 1pm, the internet went down and it hasn’t worked on since (it is 22:30 now). No outages in my local area. It is constantly flashing green on the hub.

Ive contacted virgin media support and they recommend the pin reset and wait an hour. Still nothing is working.

I have a technician coming on Friday (3 days from now), to help fix the problem. I did ask for the technician to come sooner, as I need the internet for work. But it wasn’t possible apparently.

However, I work from home utilising the internet. So for the next 3 days I won’t have any internet and won’t be able to use it for my work. Am I able to get compensation? Is there anything I can do to speed things up or just to get it working again!?

Thanks, Sam.

Help
Hub 5
Internet
router

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 hours ago

    Compensation starts after 48 hrs of total loss of service.  There are no SLA’s on a residential contract.  Anyone WFH should have a backup plan, even if it’s just phone tethering.

    • samuel255's avatar
      samuel255
      Just joined
      4 hours ago

      Thanks, I’ve seen that part on the Ts&Cs. Was hoping more for a solution to the problem. Bit of a nightmare!