Hub 5 connection dropping?

Question

Hey. I'm using a Hub 5 on a Gig1 connection, and have a weird issue. My connection will drop without warning, yet the status light on my hub will remain solid white. My phone (attached to the hub) will have a dialing tone yet I cannot successfully dial out or receive calls. I am able to address the hub's web interface and its network status reads "connected" etc. Occasionally it will come back on its own after a matter of hours, but usually I have to reboot or power-cycle the hub to get it to reconnect, after which it will work fine for a few hours. Rinse and repeat.

Here's hoping someone can help shed some light on this most peculiar occurrence.

Cardiffman282 · Answer

Share the hub stats and check for local faults on 0800 561 0061. Check that all cables and connections are in good order.

Also set up a BQM to further monitor your connection over time https://www.thinkbroadband.com/broadband/monitoring/quality

Client62 · Answer

Also check the power levels and errors situation on the Hub's Downstream and Upstream tabs.

When the telephone is connected via the VM Hub TEL 1 socket, it is the Hub that produces the dial tone / ring & engaged tones. So it is possible to have a dial tone and hear the phone tone dial as you press the digits, but then have the call fail.

Hizurri · Answer

What is the preferred method for sharing info from the Hub's status pages? Sorry, I'm new to this.

newapollo · Answer

Copy/paste the info, but blank out any MAC addresses shown in the network log.

Hizurri · Answer

Here are my ds/us channels:3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;203000000 &nbsp; &nbsp;1.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;92 &nbsp; &nbsp;211000000 &nbsp; &nbsp;1.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;103 &nbsp; &nbsp;219000000 &nbsp; &nbsp;1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;114 &nbsp; &nbsp;227000000 &nbsp; &nbsp;0.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;125 &nbsp; &nbsp;235000000 &nbsp; &nbsp;0.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;136 &nbsp; &nbsp;243000000 &nbsp; &nbsp;0.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;147 &nbsp; &nbsp;251000000 &nbsp; &nbsp;0.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;158 &nbsp; &nbsp;259000000 &nbsp; &nbsp;0.5 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;169 &nbsp; &nbsp;267000000 &nbsp; &nbsp;0.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1710 &nbsp; &nbsp;275000000 &nbsp; &nbsp;0.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1811 &nbsp; &nbsp;283000000 &nbsp; &nbsp;0.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1912 &nbsp; &nbsp;291000000 &nbsp; &nbsp;0.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2013 &nbsp; &nbsp;299000000 &nbsp; &nbsp;0.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2114 &nbsp; &nbsp;307000000 &nbsp; &nbsp;0.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2215 &nbsp; &nbsp;315000000 &nbsp; &nbsp;0.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2316 &nbsp; &nbsp;323000000 &nbsp; &nbsp;0.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2417 &nbsp; &nbsp;331000000 &nbsp; &nbsp;0.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2518 &nbsp; &nbsp;339000000 &nbsp; &nbsp;0 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2619 &nbsp; &nbsp;347000000 &nbsp; &nbsp;0 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2720 &nbsp; &nbsp;355000000 &nbsp; &nbsp;0 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2821 &nbsp; &nbsp;363000000 &nbsp; &nbsp;0 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2922 &nbsp; &nbsp;371000000 &nbsp; &nbsp;0.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3023 &nbsp; &nbsp;379000000 &nbsp; &nbsp;0.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3124 &nbsp; &nbsp;387000000 &nbsp; &nbsp;0.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3225 &nbsp; &nbsp;395000000 &nbsp; &nbsp;0.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3326 &nbsp; &nbsp;403000000 &nbsp; &nbsp;0.1 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3427 &nbsp; &nbsp;411000000 &nbsp; &nbsp;0.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3528 &nbsp; &nbsp;419000000 &nbsp; &nbsp;0.4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3629 &nbsp; &nbsp;427000000 &nbsp; &nbsp;0.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3730 &nbsp; &nbsp;435000000 &nbsp; &nbsp;0.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3831 &nbsp; &nbsp;443000000 &nbsp; &nbsp;0.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3932 &nbsp; &nbsp;451000000 &nbsp; &nbsp;0.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;403.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;5 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;37 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1 &nbsp; &nbsp;018 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;5 &nbsp; &nbsp;019 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;020 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1 &nbsp; &nbsp;021 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1 &nbsp; &nbsp;022 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1 &nbsp; &nbsp;025 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;026 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;0 &nbsp; &nbsp;027 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;028 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;029 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;030 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;43 &nbsp; &nbsp;031 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;032 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;190 &nbsp; &nbsp;4K &nbsp; &nbsp;3736 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;1483.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;37 &nbsp; &nbsp;-5.3 &nbsp; &nbsp;756302188 &nbsp; &nbsp;0&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ---------------------3.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;47.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;47 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;47 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;46 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;46 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;53.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10 &nbsp; &nbsp;41.5 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;200 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0---- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;-----------------------&nbsp;

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Hub 5 connection dropping?

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