Forum Discussion

MrBridport's avatar
MrBridport
Settling in
7 days ago

Hub 3.0 Solid Red Light

Hi all,

I think this is a fairly common issue but my Hub 3 router (in modem mode) has had a solid red status light now for a few weeks but I hadn't noticed any issues so not bothered about it.

However, yesterday and this evening I have noticed WiFi issues from the WiFi router connected. If have checked the WiFi device (TP Link X55) and that all appears fine. Yesterday it was down to sub 1MB though.

I have tried the turn off and on again approach and tried resetting but the red light persists.

Anyone have any other options?

Thanks all.

Connection
Hub3
WIFI

11 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Wulliekane's avatar
    Wulliekane
    On our wavelength
    6 days ago

    Hi there, I'm hoping someone here can help me.

    I was visiting my 94 year old Grandmother today and her phone wasn't working, there's no dialing tone, nothing. I looked up to see what fixes I could try and  went through them all.

    Firstly I did a network status check, accessed the router settings checked everything in there.

    Then I checked connections, checked cables, switched off hub, reset the handsets, then as a last resort I reset her hub using the reset option.

    Wifi is working, tv is working but nothing with the phone, the whole time the the hub functioning, pre and post reset, there was a solid red light on the bottom. She has a Hub 3.

    At her age it's a worry as the quickest way to contact her and she us, is the landline, which obvioulst can't happen.

    Does the red light mean the hub needs replaced and can I sort this our on her behalf?

    Thanks.

     

     

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      6 days ago

      If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Client62's avatar
    Client62
    Alessandro Volta
    6 days ago

    With our Hub 3 in Router mode there is an admin menu option : Network Diagnostic Tool 

    When run this produces a report that if you scroll down there is an entry that should look like 

    Temperature : Normal    

  • Client62's avatar
    Client62
    Alessandro Volta
    7 days ago

    A VM Hub 3 in Modem mode does have a Magenta bar on front panel,
    it would be Warm White bar in Router mode.

    • MrBridport's avatar
      MrBridport
      Settling in
      7 days ago

      Thanks Client62. That's what I understood also.

      Just the last couple of nights, my network speeds drop right off for a couple of hours then go back to normal and I am trying to nail the issue. The only thing I have found do far is the red light in the Hub 3.0 hence the initial question.

      Network throughout the rest of the day is fine.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 days ago

    Speed needs to be done by wire only and even to the hub when in modem mode is recommended any wifi problems with your router is down to you. 

    • MrBridport's avatar
      MrBridport
      Settling in
      7 days ago

      Ok, thanks. Appreciate it.

      However, that doesn't explain the solid red light does it?

      • legacy1's avatar
        legacy1
        Alessandro Volta
        7 days ago

        The red light means nothing bad LED system on the hub 3