Forum Discussion

davem641's avatar
davem641
On our wavelength
2 years ago
Solved

Hive Hub won't connect to Internet

We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. We get a constantly flashing green light, which means it's trying to get an Internet c...
hive
Hub3
TP-LINK
  • swampy46's avatar
    swampy46
    2 years ago

    I have the same problem

    2 weeks ago My internet went off and when It came back on my third party router has problems getting internet now . It's temperamental now

    Some days the router works with the hub in modem mode  some days like today it's not

    I had to put the virgin hub back into normal mode today get the internet back on

    At first I thought It was a problem with my router so i purchased another router but the same thing keeps happening ...... 3 routers I have at home now testing happens to all of them.  keeps losing interent.

    Strange thing is a couple of times the routers wifi will still work but the LAN ports will not ..

    I'm using my Linkys ea9500 router connected to the hub in modem mode for years with no problem till couple weeks ago

    Seems as if Virgin has changed something to not make my routers work propley anymore

    I did phone Virgin last week and they said monitoring my connection ...then few days later had a text message saying it all looks fine but its not as my router stopped receiving internet again last night ..so I had to go back to the hub in normal mode for now for my wifi

    But the thing is i need my 3rd party router as I have much better wifi coverage for my sercurity cameras ...these are off line now as virgin hub can't connect to them not good for coverage

davem641's avatar
davem641
On our wavelength
2 years ago

Hi Sabrina

Yes same issue. I want to know why the Hive Hub won't connect to the Internet. Is it because it's broken, or is it because of a problem with the Virgin Hub3 or the broadband connection? Is it possible to work this out by Virgin running diagnostics on my set up?

Many thanks

Dave

davem641's avatar
davem641
On our wavelength
2 years ago

I dont see this problem getting fixed. Unless Virgin investigate it further.

Or after the Virgin contract expires, then I can switch to another provider that will support Hive.

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for coming back to us davem641.

    Can you please confirm if you have raised this with Hive, to see if they have any workarounds, or are aware of any issues?

    How has the hub performed when placed in router mode?

    Kindest regards,

    David_Bn