Dreaded Red Light On Hub. Useless Phone support.
I've had the dreaded constant red light on the Superhub 3 I have had for some years for at least two weeks. It may have been longer.
After reading the advice given here I have tried all the possible solutions numerous times - 3 pinhole resets and even leaving the hub unplugged for an hour or so before restarting. Nothing removes the constant red light.
I have experienced a couple of episodes of poor internet speeds and a brief outage - as low as 70 mbps on my Volt 500 package - but these have been intermittent. It was actually an episode of low speeds that caused me to notice the red light and read the forum threads on the issue in the first place. These threads have all resulted in the same advice from members and mods that the light indicates a potential overheating fault and the device needs to be replaced.
I have spent a frustrating three or four days attempting to get this resolved over the phone, repeatedly being cut off mid-call. I have just ended a long call with a Virgin media telephone CS assistant - the third one I have called today, with the first call being made about four hours ago. They advised me that since their remote diagnostics show no issue with my connection that they cannot replace the hub.
Unless the contradictory advice given numerous times on this forum is nonsense this is very alarming. I don't see how Virgin can rule out a potentially dangerous overheating fault simply by conducting remote diagnostics and then provide me with no alternative explanation for the sudden appearance of the constant red light. There must be a reason it has suddenly appeared and if there is any possibility it indicates a potential overheating issue how is this refusal to address the issue or explain why it has occurred supposed to leave me with any peace of mind? I am now faced with the prospect of unplugging my hub at night, or whenever I leave the room for any length of time just to achieve some degree of reassurance.
As I explained I have carried out a pinhole reset three time and left the hub unplugged for a long time. There is no issue with ventilation. It has been in the same location for as long as I have had it - as I recall I received a Superhub 3 soon after they were first rolled out.
Any advice will be gratefully received!
