Constant high packet loss, also none existent upload speeds. Had 3 engineers out.

Question

I'm getting constant packet loss, which I think is why my upload speed is none existent (1000/100 package) I work from home and need the upload just as much as I need the download.

3 engineers later, telling me all the wiring and router are fine, I'm still having the same issue. What can I do at this point but not renew my contract and try my luck elsewhere?

OliverBrit · Answer

hannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID13310000007.740QAM 25625213900000010.540QAM 256131470000001040QAM 256241550000009.640QAM 256351630000009.540QAM 256461710000009.740QAM 256571790000009.640QAM 256681870000009.440QAM 256791950000009.440QAM 2568102030000009.440QAM 2569112110000009.340QAM 25610122270000009.340QAM 25612132350000009.440QAM 25613142430000009.240QAM 25614152510000008.940QAM 25615162590000009.140QAM 2561617267000000940QAM 25617182910000008.341QAM 25620192990000008.240QAM 25621203230000007.740QAM 25624213390000007.640QAM 25626223470000007.340QAM 25627233550000007.340QAM 25628243630000007.240QAM 2562925371000000740QAM 25630263790000006.840QAM 25631273870000006.840QAM 25632284910000005.140QAM 25633294990000004.640QAM 2563430507000000440QAM 25635315150000003.840QAM 25636

OliverBrit · Answer

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID04960000040.35120QAM 64114310000039.85120QAM 64223660000040.35120QAM 64333010000039.85120QAM 64442360000039.85120QAM 645

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Constant high packet loss, also none existent upload speeds. Had 3 engineers out.

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Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
0	49600000	40.3	5120	QAM 64	1
1	43100000	39.8	5120	QAM 64	2
2	36600000	40.3	5120	QAM 64	3
3	30100000	39.8	5120	QAM 64	4
4	23600000	39.8	5120	QAM 64	5

hannel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	7.7	40	QAM 256	25
2	139000000	10.5	40	QAM 256	1
3	147000000	10	40	QAM 256	2
4	155000000	9.6	40	QAM 256	3
5	163000000	9.5	40	QAM 256	4
6	171000000	9.7	40	QAM 256	5
7	179000000	9.6	40	QAM 256	6
8	187000000	9.4	40	QAM 256	7
9	195000000	9.4	40	QAM 256	8
10	203000000	9.4	40	QAM 256	9
11	211000000	9.3	40	QAM 256	10
12	227000000	9.3	40	QAM 256	12
13	235000000	9.4	40	QAM 256	13
14	243000000	9.2	40	QAM 256	14
15	251000000	8.9	40	QAM 256	15
16	259000000	9.1	40	QAM 256	16
17	267000000	9	40	QAM 256	17
18	291000000	8.3	41	QAM 256	20
19	299000000	8.2	40	QAM 256	21
20	323000000	7.7	40	QAM 256	24
21	339000000	7.6	40	QAM 256	26
22	347000000	7.3	40	QAM 256	27
23	355000000	7.3	40	QAM 256	28
24	363000000	7.2	40	QAM 256	29
25	371000000	7	40	QAM 256	30
26	379000000	6.8	40	QAM 256	31
27	387000000	6.8	40	QAM 256	32
28	491000000	5.1	40	QAM 256	33
29	499000000	4.6	40	QAM 256	34
30	507000000	4	40	QAM 256	35
31	515000000	3.8	40	QAM 256	36