Forum Discussion

Boldee's avatar
Boldee
Tuning in
3 days ago

Connection randomly drops

From Wednesday on this week my connection has been dropping or becoming very slow at random, I obviously checked the service and it stated there was a problem with inconsistent connection in my area, so I thought that explained it.

However I am still having issue now and further checks say there are no problems in my area, I can go hours without a drop and sometimes it will then go off and on a few times in an hour and then be fine again, I went through the remote process today of restarting the hub in case this does anything a local reset doesn't but it made no difference.

When I check Windows it states that my connection is low quality, if I restart my PC it says the same so I restart the adapter which then fixes it, it should be noted despite this my connection is back up at 1155 Mbps Download and 105 Mbps Upload which is my average connection speeds. Windows also reports no issues with my network adaptor but just to be sure I installed the most recent driver.

I'm wondering if anyone else has had similar issues as I see form outage sites that Virgin appears to have had a number of issues recently?

Broadband
Connection
Hub 5
Internet

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 hours ago

    On your PC run the FULL test on the Samknows website and post the result please.  This will show the speed VM are delivering to the Hub as well as the speed to your PC.  This will be very helpful in any troubleshooting.

    http://www.samknows.com/realspeed

     

  • Michael_M's avatar
    Michael_M
    Icon for Forum Team rankForum Team
    3 hours ago

    Hello Boldee,

    Thanks for taking the time to share all those details, it really helps build a clearer picture of what’s been happening.

    Although the earlier issue in your area has now been marked as resolved via the notification you recieved, it is still possible that some instability is affecting your connection. This can occasionally happen after a local outage, especially if individual equipment in the area needs checking or recalibration.

    The fact that you’re seeing random drops, “low‑quality” warnings on Windows, and needing to restart your network adapter suggests there may be something going on beyond just the wider outage but your speeds returning to normal afterwards does point to an intermittent fault rather than a complete service issue.

    To help narrow this down, could you confirm whether:

     

    • All devices in your home are experiencing the same dropouts
    • Is it only your PC that shows the “low quality” message?

    If multiple devices are affected, that usually indicates a signal or hub‑related issue, and we may need to arrange a technician visit to take a closer look.

    Let us know a bit more on the matter and we can certainly help you on this matter 😀