Completely Dead Router
Please can an agent help me,
I am aware that there is a service issue in the area until the 8th of this month and have already rung in. My problem is that I came home from work, my surge protector/extension lead had died and, when replaced, so had my router.
By dead I mean there is no longer any lights on the router at all, as if the fuse has blown. It's not attempting to find service , it doesn't have a white, green or red light, it doesn't have any lit up or blinking icons, it is just dead. The woman on the phone has told me that until the area is fixed as this is surely the issue, they can't do anything, but the problem is, I have a week off this week, I have had to pay £20 for EE's hotspot for 5 days, and sending a replacement router now would mean working Internet as soon as it's fixed in the area, as all my neighbours still have their routers showing, meaning mine is well and truly dead. Making me suffer until the 8th, to then wait 3 days for a new router seems counter productive.
There are at least 3 virgin routers running with service within the 6 houses around me. So either it needs a new plug or it needs a new box because they all have a running service, whether intermittent or not. I really dont want to spend a whole week this week running on 1mb download speed.