Adaptor for old wall box?
Switched to Virgin from another provider, was told I was eligible for self install. When connecting, the cable looks like this
but my old one always connected to this box
this is the first time that we've had a cable that looks like the first one and never had issues before.
They can't send a tech out for 10 days and my husband works from home...
Is there an adapter I can use in the meantime to connect the WiFi??
Can't believe this wasn't checked when I signed up..? Angry tbh.
VM does not use a phone line/socket for its services. It uses its own cable/infrastructure usually via coax cable. You should be looking for a much thicker coaxial cable/connector (similar to a satellite or TV cable) and/or wall box. See below for a default cut/paste set of info for 'missing socket' questions on here.
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Homebase, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.