Forum Discussion

Initiale's avatar
Initiale
On our wavelength
8 months ago

Cancelled O2 Sim

Hi I have a Volt package but have been paying separately for an O2 sim as I was told I could not have a SIM as part of the package. I received  the following: We're sorry you've chosen to leave O2. Just so you know, this means you'll no longer get the supercharged benefits you're currently getting with your Virgin Media products. To find out more go to www.o2.co.uk/myo2 or contact us.

Surely as I never had the Sim on the package as I had to pay separately how can this mean I lose the other benefits?

o2
package
sim
Volt
  • Carley_S's avatar
    Carley_S
    Forum Team
    7 months ago

    Hi Initiale 

    Welcome back to the community forums 

    Sorry to hear of your concerns with cancelling your O2 SIM. 

    You must be a customer of both Virgin Media and O2 to be entitled to the Volt benefits. If you were to cancel your O2 SIM and there was no other O2 SIM registered to the same address as your Virgin Media service, then this would in turn remove any applicable Volt benefits from both packages. 

    Though the O2 SIM is billed separately, the SIM is registered to your Virgin Media account to active the Volt benefits. Without an active O2 SIM registered to your Virgin Media account, you wouldn't be eligible for the Volt benefits anymore and these would be removed.