Virgin / o2 SIM card not arrived
Hello, I signed up to the virgin broadband/O2 mobile deal. Broadband is all set up but I never received O2 confirmation or the O2 SIM included in my bundle. I have called O2 and they have no record of my account. They transferred me to to a Virgin advisor who was looking into it but then got disconnected. I have now been disconnected 4 more times from the O2 support trying to get through again. Can someone help?
Cancelled O2 Sim
Hi I have a Volt package but have been paying separately for an O2 sim as I was told I could not have a SIM as part of the package. I received the following: We're sorry you've chosen to leave O2. Just so you know, this means you'll no longer get the supercharged benefits you're currently getting with your Virgin Media products. To find out more go to www.o2.co.uk/myo2 or contact us. Surely as I never had the Sim on the package as I had to pay separately how can this mean I lose the other benefits?Signed up to Volt but how do I get the O2 sim?
I've just signed up to Volt, received my Virgin box and set everything up fine, but have received nothing about my O2 sim. There was an email from O2 that had a verification link, but it was only valid for a week and I didn't see it in time, and I can find no way to get another link sent or find a way of getting the sim that I'm now paying for. Can someone please help?