Order a Volt sim but no sign of order
I have Virgin Media services for the past 2 years and my phone contract expires tomorrow. I don't need a new phone so thought it would be easier to get a sim only deal. I opened the Virgin Media app and handily enough, there was a deal for a Volt Sim with unlimited data for £15 a month, with the first 3 months free on a Black Friday deal. I tried to order the Volt Sim through the Virgin Media app which failed when putting in my previous address so I then ordered through the website on my laptop where the same deal was available. I then received a confirmation email with an order reference number from Virgin Media web team however, I have heard nothing since ordering. Order reference: CH2124753682. I have called both Virgin and O2 and neither have any record of this order number. Is there any way I can find out what has happened to the order?
Pulling my hair out over this service
I am already with Virgin on broadband. On the 11th I signed up to Volt O2 sim and cancelled my sim in EE. Yesterday I received an email from 'Virgin Media Websales'. The email said "We'd like to talk to you as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500." I tried this number and it didn't work, it says its no longer in use. I tried calling Virgin but the switchboard kept taking me round and round in circles without letting me speak to a bloody human!! And then it hung up telling me I can get help online!! I tried the VM webchat and the unhelpful person on the other side took 10 mins each reply just to tell me they cant help and I need to talk to someone at O2. I called their support and they said they cant find anything under my name, number or email on their end and to contact Virgin!!! I am literally at my wits end with this customer service and about ready to take up EE's offer to stay with them and cancel my broadband here too. They will pay for cancellation fees and all. Can someone please help me sort this issue out as the alternative is me going to the FOS for a complaint and cancelling my service with Virgin.O2 sim not arrived
We recently joined virgin and wanted to take advantages of the SIM cards offered with the broadband to increase our home speeds. we have the volt benefits on our account and are getting the double internet speed offer. However our sims cards never arrived and we don’t have o2 accounts so can’t talk to them about the missing SIM cards as they don’t know we exist. We had the credit agreement that we signed for all this is there something I can do about this?Virgin / o2 SIM card not arrived
Hello, I signed up to the virgin broadband/O2 mobile deal. Broadband is all set up but I never received O2 confirmation or the O2 SIM included in my bundle. I have called O2 and they have no record of my account. They transferred me to to a Virgin advisor who was looking into it but then got disconnected. I have now been disconnected 4 more times from the O2 support trying to get through again. Can someone help?
Cancelled O2 Sim
Hi I have a Volt package but have been paying separately for an O2 sim as I was told I could not have a SIM as part of the package. I received the following: We're sorry you've chosen to leave O2. Just so you know, this means you'll no longer get the supercharged benefits you're currently getting with your Virgin Media products. To find out more go to www.o2.co.uk/myo2 or contact us. Surely as I never had the Sim on the package as I had to pay separately how can this mean I lose the other benefits?Signed up to Volt but how do I get the O2 sim?
I've just signed up to Volt, received my Virgin box and set everything up fine, but have received nothing about my O2 sim. There was an email from O2 that had a verification link, but it was only valid for a week and I didn't see it in time, and I can find no way to get another link sent or find a way of getting the sim that I'm now paying for. Can someone please help?
