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rivinder's avatar
rivinder
Tuning in
8 months ago

Virgin / o2 SIM card not arrived

Hello,

I signed up to the virgin broadband/O2 mobile deal. Broadband is all set up but I never received O2 confirmation or the O2 SIM included in my bundle. I have called O2 and they have no record of my account. They transferred me to to a Virgin advisor who was looking into it but then got disconnected. I have now been disconnected 4 more times from the O2 support trying to get through again. Can someone help? 

sim

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    8 months ago

    Hi there rivinder 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with your account and your O2 SIM. I would be happy to have a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.