Forum Discussion

Maria88's avatar
Maria88
Joining in
11 months ago
Solved

Self installation not arrived

 

Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.

The kit was not delivered on my chosen delivery date and I haven't received any contact from Yodel or Virgin regarding the delivery status of the order.
The only received contacts are
1) my order reference when I ordered and
2) the email regarding pre-contract documents.

As the pre-contract documents do not include the customer account number and customer reference number, it is not able to register Virgin Media and track the status of my order.

  • Hi Maria88 

    You could try calling the pre-installs team on 0800 052 1734

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    I've moved your post to the /QuickStart-set-up  forum where it may be picked by a member of the forum team (they don't tend to check the chatter forums)

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Maria88 

    You could try calling the pre-installs team on 0800 052 1734

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    I've moved your post to the /QuickStart-set-up  forum where it may be picked by a member of the forum team (they don't tend to check the chatter forums)

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi Maria88 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon