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Jamie1981's avatar
Jamie1981
Joining in
2 years ago
Solved

Self Install Pack failed to arrive .

The QuickStart pack was supposed to arrive today Feb 6th but it has not been delivered.  I have had no update on the delivery from either VM or Yodel. I also don't have an account number yet so am unable to login and check the status of the delivery.

  • Jamie1981's avatar
    Jamie1981
    2 years ago

    I thought I should update my situation. After messaging here with one of the advisors,  I was contacted by VM and had to go through the entire order process again. My kit was delivered on Monday and it's all up and running now. Thanks

5 Replies

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Jamie1981 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

    • Jkw87's avatar
      Jkw87
      Joining in
      2 years ago

      Hi I have the same problem aswell my delivery date was today I received no update etc.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Jkw87 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear about the problem you were having 😔

        Have you since received clarification on the situation? You can track your parcel via Yodel's website here. 

        Please pop back to us at your earliest convenience. 

        Regards,
        Daniel

  • Jamie1981's avatar
    Jamie1981
    Joining in
    2 years ago

    I thought I should update my situation. After messaging here with one of the advisors,  I was contacted by VM and had to go through the entire order process again. My kit was delivered on Monday and it's all up and running now. Thanks

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 years ago

      Glad to hear this issue has been resolved for you Jamie1981 

      Please do not hesitate to contact us if you need any further help and we will do our best to assist from here. 

      Thanks,