Forum Discussion

DaiNewport's avatar
DaiNewport
Joining in
5 months ago
Solved

Engineer failed to arrive, no contact.

Have had a problem with V6 box since Monday, green screen of death. Called 150 Tuesday and an engineer was booked for Thursday between 4pm & 7pm. Had four emails all confirming the date and time. Waited in for over 3 hours  and engineer failed to arrive with no contact whatsoever. Called 150 again Friday morning, automated message saying it looked like an appointment had been booked, and they sent me a link to this. Appointment now between 8am & noon Saturday. It would have been nice to have had some contact about this to save me wasting my time Thursday evening. Is this a suitable case for compensation, and how would I go about it?

  • Hey DaiNewport Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    We're sorry to hear about the poor experience you have had with the engineer booking.
    We will look in to the matter for you and send you a private message to further assist.

    Kind regards,
    Ilyas.

      • Kath_P's avatar
        Kath_P
        Forum Team

        No problem at all DaiNewport. 

        I can see Ilyas has sent the private message so if you can just reply to him there with the details request, we can get the engineer booked for you.  If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks, 

  • It's £30.49 compo for a missed appointment Dai. Link is below. 

  • Thanks for speaking with us today DaiNewport 👋🏼

    I'm glad to hear the engineer was able to resolve the matter and get everything resolved.
    Let us know how things go with the new box.

    Reach out to us for any other queries and we'll assist where we can.

    Kind regards,
    Ilyas.