Forum Discussion

Mrjwfleming's avatar
Mrjwfleming
Joining in
27 days ago

O2 sim not arrived

We recently joined virgin and wanted to take advantages of the SIM cards offered with the broadband to increase our home speeds. 

we have the volt benefits on our account and are getting the double internet speed offer. However our sims cards never arrived and we don’t have o2 accounts so can’t talk to them about the missing SIM cards as they don’t know we exist. 

We had the credit agreement that we signed for all this  

is there something I can do about this?

o2sim
sim
Volt
  • Kath_P's avatar
    Kath_P
    Forum Team
    24 days ago

    Hi Mrjwfleming,

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your SIM cards have not been delivered. We're unable to check this via the Community, nor are we able to place a new SIM order. 

    Please get in touch with the team on 150 / 0345 454 1111 who can help. 

    Many thanks,