Forum Discussion

Bill333's avatar
Bill333
Tuning in
9 months ago
Solved

Virgin/o2 sim update

Has anybody received a call from o2 saying that they are updating all Virgin/o2 sim cards.

The caller is looking for my email adress (to begin with??) and are saying that the old Virgin sim card will be cancelled.

  • Hi Bill333,

    Thank you for your post. We aren't aware of any updates such as this. 

    I would recommend calling into O2 for this to be checked.

    You can call into them via: 202

    ^Martin

  • Hi Bill333,

    Thank you for your post. We aren't aware of any updates such as this. 

    I would recommend calling into O2 for this to be checked.

    You can call into them via: 202

    ^Martin

  • Yes I had someone call today - sent me an email asking to change my pin???

    Hung up!

    • Zach_R's avatar
      Zach_R
      Forum Team

      Hi Alligator,

      Thank you for your post and welcome to our community forums. We're here to help.
       

      I'm very sorry to hear about this. Would you be able to confirm the number that called you to discuss this? Did you offer them any sensitive account information?

      Thanks,