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j4mbo's avatar
j4mbo
On our wavelength
23 days ago
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Volt / O2 Sim Query

Hi all, I managed to sort out my package renewal query and appears we have lost a few big benefits as my Wife had an O2 sim but has since switched over to Tesco. So we've lost the Volt Benefits meaning I've a much reduced package for the same monthly cost.

The account is in my wife's name, and I'm currently on a monthly Vodaphone contract which is due to end in July. If I get my PAC and take out an 02 sim online, via Uswitch etc as the costs are much better, can I take advantage of the Volt boosts that come with it, or does it have to be in my wife's name? Does same address count towards claiming the benefits?

Thanks in advance for any advice.

renewal
Volt
  • John_GS's avatar
    John_GS
    21 days ago

    Hi j4mbo 

    Thanks for posting and welcome back to the community.

    You can opt back in for Volt Benefits as long as it's in the same house :)

    Best wishes.

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    21 days ago

    Hi j4mbo 

    Thanks for posting and welcome back to the community.

    You can opt back in for Volt Benefits as long as it's in the same house :)

    Best wishes.

  • Viper-t's avatar
    Viper-t
    Fibre optic
    19 days ago

    That is not true i have a recorded telephone call with retentions stating i can have the gig speed still without the o2 sim as prices are getting ridiculous, is she telling me lies? as i asked her this very question as i too cancelled o2. I just started a new contract and read also about volt is a 500mb package doubled so speaking with them they said i don't need sim is this the case as i would just leave now if its not the case?

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      17 days ago

      Hi Viper-t 

      Welcome back to the Community Forums. 

      We have available 1Gbps package deals without O2 sim's. It would just be the standard speed as without an O2 sim, you wouldn't be entitled to the free speed boost that the Volt benefit offers. 

  • Viper-t's avatar
    Viper-t
    Fibre optic
    10 days ago

    Hi what speed boost please for the sim? As if you do a 1gb without the sim that's still 1 gb?

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      8 days ago

      Hi Viper-t 

      Thanks for coming back to us. 

      If you've already got the 1GB service, there would be no Volt speed boost.

      If you're on the 500mb without Volt, then it would go to 1GB.