Solved
Undo delete 360
Can deleted programmes be recovered on the 360 box? I can’t find how to & I deleted something by accident
No, once they’re deleted, they’re deleted. Isn’t that what you want when you ask for them to be deleted?
Forum Discussion
94 Replies
It's been over 4 years since this was raised. Think we can assume VM are ignoring feedback and are not going to change anything.
If the overall plan is to move to a streaming service as they update their service too fall in line with the rest of Global Media's services then there will be no local (box) storage and no cloud box bin.
360 deleted programmes - I found that you can watch these provided they are no longer than a week old. Go to TV guide and scroll/click back to the program and select.
This lack of undelete feature really hacks me off. Having had the 360 now for a number of years, I thought I had got used to it. However, today had hit a new low. Someone I know was on the local news a few years ago, so we kept that recording. Having been deleting subsequent episodes daily, I decided I no longer wanted the series link. So I deleted today's episode and asked it to delete all future recordings. Instead, it's decided to delete the original recording as well that I wanted to keep, despite only deleting today's episodes and future recordings. Absolutely gutted to have lost this recording, and will never get it back again. Why on Earth have virgin not added this simple feature?
- Kath_P
Forum Team
Hi crazygoog,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've deleted a recording that you didn't mean too. We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.
Apologies once again.
Thanks,
I really don't have any faith though Kath in this getting sorted. It's a basic feature that should have been implemented from day 1, not years later. This is a new one on me though as I didn't actually delete the recording, it deleted itself when I only wanted to cancel the series link.
So you can't recover a deleted item, how antiquated is that in 2023. My TiVo would allow this. I was forced onto this 360 without a choice about 18 months ago and although I love the 'being able to rewind live TV back 3 hrs' compared to my TiVo 1 hour and being able to record 5 channels and watch a 6th (or record 6) compared to 3 on TiVo, apart from those 2 things there, there are 3 things I hate on this 360 box, really hate. I hate how it records multiple programmes from various channels when you set a series link, Gogglebox being a frustrating one at the moment and seemingly you can't stop it doing that, 2 - how it doesn't tell you when the show / recording first aired like my TiVo used to. It was handy to know if it was this years series or a repeat from a previous year (and that putting New isn't as good as that, the programme might not be new and you might want to just know when an old programme was first aired if you know it isn't this year) and 3 - what this topic is about, the aggravating can't recover an accidentally deleted recording, which I just did when my hand slipped on the remote and I pressed 'OK' to 'delete all recordings' I'd recorded of it and I don't want to watch it on Catch-Up as you can't forward / rewind decently if you need to or forward adverts either. I want my recordings back. Can't believe you can't do it.
Something else which TiVo nor this 360 box does which I know Sky does, which is extremely useful, in fact, crucial sometimes, which is telling you how many episodes there is in a series on your TV Guide, saying say 1 / 4 means that that episode is episode 1 out of 4 in total. Very handy that is on Sky. So you know how many episodes there are in the series. Please add Virgin Media.
SpiralledMind wrote:................... there are 3 things I hate on this 360 box, really hate. I hate how it records multiple programmes from various channels when you set a series link, Gogglebox being a frustrating one at the moment and seemingly you can't stop it doing that, 2 - how it doesn't tell you when the show / recording first aired like my TiVo used to. It was handy to know if it was this years series or a repeat from a previous year (and that putting New isn't as good as that, the programme might not be new and you might want to just know when an old programme was first aired if you know it isn't this year) and 3 - what this topic is about, the aggravating can't recover an accidentally deleted recording, which I just did when my hand slipped on the remote and I pressed 'OK' to 'delete all recordings' I'd recorded of it and I don't want to watch it on Catch-Up as you can't forward / rewind decently if you need to or forward adverts either. I want my recordings back. Can't believe you can't do it.
There are older threads than this asking for an undelete option so I guess it's not going to happen so you will just need to be more careful when deleting, I admit it doesn't help when the main recording list drop's down and you can just press OK to play the next recording but when you have a series and you delete an episode it drops to the delete option not the play option so if you are too quick that's another episode deleted.
360 doesn't record a series link across multiple channels like the V6 could they are channel specific so I guess you need to use the advanced options when setting a series link and select the new only option so it doesn't record repeats.
I assume your hand slipped and you accidentally deleted a series not all your recordings because to do that you need to go to Manage storage, enter your PIN, select the Fast clean-up options and then select Delete all recordings.
I agree. The 360 delete system is a retrograde step. It is not beyond the technology to update the inbuilt computer to have an undelete update
Another new 360 user here. I hate it, absolutely hate it. Its not recording shows I have request to record, it deletes the programmes I have recorded 2 days after, before I get to watch them, and there is no option to keep re krdings on seperate boxes on their respective boxes, so no privacy at all for others in the house as we can now all see what others are recording and watching, even though 2 boxes are upstairs in seperate rooms and the other box is downstairs.
My pensioner mother who lives with us can't use it at all. She is in her late 80s, can't use apps, and can't see the options on the screen.... I struggle to even see the options on the screen.
"Upgrading" is the biggest mistake we've ever made, we've downgraded basically and getting charged an extortionate amount of money for it!
Virgin really need to re-think this pathetic equipment and give us back our more dependable, user friendly devices.
Claire35 wrote:there is no option to keep re krdings on seperate boxes on their respective boxes
TV360 does have an "advanced option" when setting a recording, to decide which master box you record onto - if you have multiple master-boxes by virtue of converting V6's.
But TV360 by design, pools all the recordings - and new installs will only have one master box.
Two years on we still dont have the feature back from the tivo\v6 boxes. A wonderful feature for many years having other people in the household mashing delete on everything.
Many subscribers number1 feature to bring back.
I delete things by accident sometimes and miss the option to undelete too. Lots of good things about the new box, but missing a couple of good features from the old system x
I think that with the lengthy lapse of time that has gathered since this issue and many more were originally reported, it must be taken as obvious by the customer that Virgin has no future plans to address the problems, We are basically stuck with the issues, If we keep doing what we are doing (ie subscribing) then we are going to keep getting what we are getting. Highlighting problems here in the hope that something will get done is futile. I'm just waiting for my contract to end.
360 is a new system, the very latest technology that is currently available to joe public. So with that in mind, why are many basic features like: 'undelete' not yet available? Why is it that I can not search for a fav celebrity and have it record anything that they may pop up in, similar to the Tivo wishlist? Why is there no handy movie rating system? they are extremely helpful when planning your recordings. And that new remote with a backlight that turns off in the blink of an eye lol, what's that all about.
Now yes there are many great new features that the Horizon software offers us but when the very basics are missing you have to ask yourselves why should I bother to stay with virgin when they themselves cant be bothered with me the customer. Sky can already do all these things so much better and with a far more elegantly sleek system. I have been a customer of Virgins from back in the days when it was NTL World and now I am seriously considering joining Sky.
No doubt, they will claim that many new features and implementations are coming soon. Newsflash: the basics should have been there from the start.
Rant over 🙂
Stan-the-man wrote:360 is a new system, the very latest technology that is currently available to joe public. So with that in mind, why are many basic features like: 'undelete' not yet available?
I don't see how 'accidently' deleting things is even an 'issue'?? To delete, you need to highlight the 'trash' icon and then press the OK button on the remote - so that is TWO button presses right there. How can these two button presses be done by 'accident'....??!
¯\_(ツ)_/¯
Why is it that I can not search for a fav celebrity and have it record anything that they may pop up in, similar to the Tivo wishlist?
Use the voice feature to search for content with your chosen celeb and then add said content to your Watchlist - 'problem' solved.
Why is there no handy movie rating system? they are extremely helpful when planning your recordings.
Well the TiVo had a 4 star rating for some content - hardly ground breaking.....
And that new remote with a backlight that turns off in the blink of an eye lol, what's that all about.
The 360 remote is a 100% improvement over the peanut shaped remote of the TiVo. And, the reason the lights go out is to save battery - surely you don't expect the backlight to remain on for 1 minute+??? Imagine all the complaints on here if that was a thing.....!
Now yes there are many great new features that the Horizon software offers us but when the very basics are missing you have to ask yourselves why should I bother to stay with virgin when they themselves cant be bothered with me the customer.
Nobody is/has forced you to switch to 360. Do your own research before jumping in head first with little knowledge of what it does/does not do....
Sky can already do all these things so much better and with a far more elegantly sleek system.
So what are you doing here with Virgin then if "Sky can already do all these things so much better and with a far more elegantly sleek system" ?
I have been a customer of Virgins from back in the days when it was NTL World and now I am seriously considering joining Sky.
Off you go then.
...its time for a 'break down' (see above in red).
😉
When we wanted to update my daughters old Tivo box to the same as our other 2 boxes we were told that we had to change all 3 to the new box!!! I lost all my recordings and don't find it as good as the old box especially the not being to recover deleted programmes. It's basically a streaming box as opposed to a recording box. I find it hard to get on with as short cuts and features have disappeared. Not very happy with it to be honest.
Very well put. I totally agree, I was starting to believe it was just me. Virgin if you are going to put a new interface out there, a good starting point would be improving the existing one.
