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17Jojo17's avatar
17Jojo17
On our wavelength
4 hours ago

Tv 360 keeps freezing going to a blank screen after upgrade

Hi, I received my new remotes to upgrade my two v6 to 360 boxes this morning everything seems to have gone well but the downstairs box which is connected by WiFi has frozen and gone to a blank screen and restarted it self at least 5 times since the upgrade. How to I fix this? I haven’t used the upstairs box since the upgrade today so not sure if it’s also playing up. Not a great start I just knew there was gonna be an issue disappointing.

edit: The light on the front box doesn’t look white when up close it looks more orange. The light on the box upstairs is fully white. 

360
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TV 360
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2 Replies

  • 17Jojo17's avatar
    17Jojo17
    On our wavelength
    3 hours ago

    It’s been updated, but the box has frozen and restarted it self several times since, I also just noticed the light on the front of the box is not white when up close it looks orange. 

    it just froze and restarted again…

  • roy247's avatar
    roy247
    Hero
    3 hours ago

    If the upstairs box is working and connected by ethernet cable I would try swapping that box out with the downstairs box to see if that lets the update complete, it could just be the wifi connection. If that works then put it back downstairs. 🤞