Hi,We have upgraded our V6 box to V360 as it seemed like a good thing to do.However when we use the box now it randomly freezes & when it does this we have to reboot the box by switching on/off.when we do this ALL our recordings and future recording are gone, this is extremely frustrating.Also when we reboot the settings for all our apps such as Netflix disappear.Can you advise what I need to do to resolve this.ThanksPete Gadsby

Thanks for your help Daniel, hope the engineer will solve, when he has I will mark as solution

Upgraded to V360 - box freezes | Virgin Media Community

Prg123
On our wavelength
12 days ago
NOTE: We have two boxes, the one upstairs is working fine!
roy247
Superstar
12 days ago
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
You could also try doing a factory reset and if you haven't got any recordings use the format hard drive option and if or when the box deletes everything then call Virgin.
- Prg123
  On our wavelength
  12 days ago
  Thanks we did do a reset as well, same happened will wait a few days and see if I get a VM person to respond here
  - Matthew_ML
    Forum Team
    9 days ago
    Hey Prg123, thank you for reaching out and I am sorry to hear about your box freezing.
    
    If you have upgraded you would loose any recordings you have this is normal and not a fault.
    
    Are we saying its freezing on the upgrade or on the new box?