Anyone else experience this? Both FF and rewind seem to stutter or just completely freeze. The only option which seems to work as it should is if you FF with one green arrow.
I have reset the box, but still no joy.
Hi happyrobot
I've just checked using rewind and ff on channel 532. All four speeds worked without any issues on both FF and rewind on my 360 main box.
OK thanks.
Have you tried fast forward on UHD for about 10 seconds and see what happens? Two and three arrows.
HI again happyrobot
I tried it for a minute on each of the four different settings for both FF and rewind without any issues.
I also have the problem of extreme ff and rewind stuttering with the new UHD channels that I have just purchased.
Is there too much data recorded with UHD that it can't process through it?
It's a new V6 box. It also happens on my other V6 box. Everything else is fine.
Hi Gordon100,
Thank you for your post. We're sorry to hear you're also having this issue.
Is this affecting all programs on that channel?
^Martin
Sorry post in wrong order
I have had exactly the same stutter problem since I first upgraded to Sky Sports UHD in October 2023. My problem is limited to just the four Sky Sports UHD Channels (532, 533, 534, 535) and only when the channel is streaming a true UHD source. The stutter does not happen on any other UHD channels like TNT Sport Ultimate, or any Sky Sports HD channels, or even if the Sky UHD channel is really transmitting a HD source.
The stutter issue happens whether the TV is a UHD set or a HD set. Stutter happens on both of our V6 boxes. I think the evidence points to either a SW V6 issue, or an area feed issue on those four channels.
I got an engineer (Callum 90225) called out on 27Oct23 and he could see the problem both with live TV & recorded TV. He could not find any faulty with my two V6 boxes, or apparently the particular channel frequencies used for the four Sky Sports UHD channels. He wasn’t sure but thought it might be a software issue, and tried to contact the software expert on the box, but he was on holiday. Instead he contacted the guy by email including sending him a ‘movie’ of the stutter. I have heard nothing more and the problem still remains!
I had a unconnected issue last night that the India call centre said an engineer needed to visit urgently, but it was agreed that the engineer would also look into the Sky Sports UHD issue again.
A different engineer arrived today and he could also see the stutter issue. He tried contacting an expert on the V6 software, but the expert (Nigel) was on holiday. So he emailed the expert and will contact him next week & get back to me.
Interestingly the engineer today has Sky Sports UHD himself and does not experience the stutter issue. So it is not a universal issue. However his box runs TV360 software, whereas my two boxes run Tivo SW. I am reluctant to upgrade to RT360 as I will lose my 45 series links, and nobody can tell me it fixes the stutter problem.
I note that this thread is under the TV360 heading, if those you have posted are really running TV360 SW and have the problem, then the issue must be an area issue, or a V6 hardware particular version issue. So it would be helpful if everyone having the issue can post if they have TV360 or Tivo SW, plus also post the general area where they live. I live in the Surrey Heath area.
Hey MikeMartin,
Thanks for getting back to us, can you confirm when it was that the technician last visited and if they provided a timeframe at all for the contact to get back to him?
Joe
I have had this issue all along with SKY Sports UHD and is unusable as it just freezes for so long. I expected as much that the buffer/box just can't cope with it. Luckily we tend to only use it when live. The odd occasion you leave it on 1 of the tuners and you want to go back to see a goal or something you have no chance it's complete guess work as to where to stop it
Hi,
I am also having this problem and have tried a all sorts of swapping cables and HDMI ports and this is 100% a problem.
It is mentioned in another forum here https://community.virginmedia.com/t5/Virgin-TV-V6/Re-Sky-Sports-UHD-FF-Rewind-not-working-properly/td-p/5496787
Please also get in touch with me Virgin reps as I would like a resolution for this
Thanks
Hi all.
It seems the issue is only prevalent on V6 and not 360.
Would anyone like to upgrade their box?
Best wishes.
That is an unacceptable and unhelpful reply from Virgin. You have provided nothing new that has not already been posted on this thread.
What you have not addressed is:- Why?
1) Why hasn’t the software bug on the V6 Tivo been worked on? It must be a software bug as the hardware is exactly the same i.e. TV360 & V6/Tivo.
2) Why hasn’t Virgin spent money to fix the software bug when for over 12mths Virgin has been selling UHD Sky upgrades for £7 to £10/mth on a V6 Tivo box, yet knowing it does not work properly. Some might consider that a fraudulent activity, particularly when a decision had been taken not to fix the major bug, and customer were not informed of that fact, or even the bug existed, yet you carried on selling and taking people’s monthly payments.
3) Why has Virgin continued to take customers money for over 12mths, when they have know the service offered has a major software bug and has no intention or plan to fix it?
4) Why do you really think your suggestion of an “upgrade” to TV360 is an acceptable solution? I would have hoped you would have respected your customers enough to have read all this thread. If you had done so you would have learnt why your upgrade solution is not acceptable. Your supposed “upgrade” means customers lose ALL their 50 Series links and ALL their recordings, which is a huge negative for customers.
5) Why have you not even apologised to customers for Virgin’s poor UHD functionality, poor UHD service, poor taking of money, and very poor response and offer.
Overall a very bad customer experience, showing Virgin appears to have little or no respect for their customers.
Please come back with a proper response.
Alternatively, tell us how we can get a proper considered response e.g. from Virgin’s CEO.
