Forum Discussion

Crumple's avatar
Crumple
Tuning in
11 months ago

Re: Sky Sports UHD FF/Rewind not working properly

I've had this problem since I added the Sky Sports UHD channels last year. Very annoying. I get it on both V6 boxes, on different TVs, and have had a tech out who changed one of the boxes. I'm told that it's been escalated up the VM technical ladder, with the outcome being no resolution. I was then given the channels FoC.

I'm wondering if changing over to 360 will fix it, but I'm loathed to make the leap in case it doesn't.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    11 months ago

    Hi Crumple 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are having with playback functions with Sky Sports. Can I ask since your post, have you been able to get this resolved or are you in need of further assistance?

    Let us know.

    Sabrina

  • japitts's avatar
    japitts
    Very Insightful Person
    11 months ago

    Does FF/rewind/pause work on other channels, or is this specific to Sky Sports UHD?

    Highly unlikely a conversion to TV360 would fix this.

  • Crumple's avatar
    Crumple
    Tuning in
    11 months ago

    Hi Joseph_B

    My contract is with VM, so I'm not in a position to approach Sky. If there's any anomaly with their feed I would hope that VM would sort that out with them.

    I have noticed that the issue is particularly bad with live outside broadcasts. E.g. F1 & football. The only way I can comfortably watch these is live, as anything recorded / buffered is a pain. Studio programmes like Soccer Saturday on UHD don't seem to play up.

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      11 months ago

      Hello Crumple.

      Thanks for replying.

      It's a tricky one to call this.

      If it is just happening on Live UHD content then we would say it is the feed that Sky are supplying us.

      Let me send you a private message to take some account details.

      That way I can pass this onto our product team to have a look.

      If you can check the logo top right of your screen that would be great. 
      Regards     
      Gareth_L