Forum Discussion

happyrobot's avatar
happyrobot
Up to speed
2 years ago

Sky Sports UHD FF/Rewind not working properly

Anyone else experience this? Both FF and rewind seem to stutter or just completely freeze. The only option which seems to work as it should is if you FF with one green arrow.  I have reset the box, ...
newapollo's avatar
newapollo
Very Insightful Person
2 years ago

Hi happyrobot 

I've just checked using rewind and ff on channel 532. All four speeds worked without  any issues on both FF and rewind on my 360 main box. 

  • happyrobot's avatar
    happyrobot
    Up to speed
    2 years ago

    OK thanks. 

    Have you tried fast forward on UHD for about 10 seconds and see what happens? Two and three arrows. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 years ago

      HI again happyrobot 

      I tried it for a minute on each of the four different settings for both FF and rewind without any issues.

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi happyrobot 👋

      Thanks for your post, and a warm welcome back to our Community Forums.

      I'm sorry to hear you're experiencing problems with fast-forwarding and rewinding on your TV. To confirm, is it just the Sky Sports UHD channels you're experiencing this problem on, or is it across multiple channels?

      I've taken a look on our side and cannot see any problems identified on your equipment directly - everything is within specification. When you mention a reset, is this a full reset of the equipment to Factory Settings, or a reboot?

      Thanks,