Sky Sports UHD FF/Rewind not working properly
Anyone else experience this? Both FF and rewind seem to stutter or just completely freeze. The only option which seems to work as it should is if you FF with one green arrow. I have reset the box, ...
Forum Discussion
Hi,
I am also having this problem and have tried a all sorts of swapping cables and HDMI ports and this is 100% a problem.
It is mentioned in another forum here https://community.virginmedia.com/t5/Virgin-TV-V6/Re-Sky-Sports-UHD-FF-Rewind-not-working-properly/td-p/5496787
Please also get in touch with me Virgin reps as I would like a resolution for this
Thanks
Hi all.
It seems the issue is only prevalent on V6 and not 360.
Would anyone like to upgrade their box?
Best wishes.
That is an unacceptable and unhelpful reply from Virgin. You have provided nothing new that has not already been posted on this thread.
What you have not addressed is:- Why?
1) Why hasn’t the software bug on the V6 Tivo been worked on? It must be a software bug as the hardware is exactly the same i.e. TV360 & V6/Tivo.
2) Why hasn’t Virgin spent money to fix the software bug when for over 12mths Virgin has been selling UHD Sky upgrades for £7 to £10/mth on a V6 Tivo box, yet knowing it does not work properly. Some might consider that a fraudulent activity, particularly when a decision had been taken not to fix the major bug, and customer were not informed of that fact, or even the bug existed, yet you carried on selling and taking people’s monthly payments.
3) Why has Virgin continued to take customers money for over 12mths, when they have know the service offered has a major software bug and has no intention or plan to fix it?
4) Why do you really think your suggestion of an “upgrade” to TV360 is an acceptable solution? I would have hoped you would have respected your customers enough to have read all this thread. If you had done so you would have learnt why your upgrade solution is not acceptable. Your supposed “upgrade” means customers lose ALL their 50 Series links and ALL their recordings, which is a huge negative for customers.
5) Why have you not even apologised to customers for Virgin’s poor UHD functionality, poor UHD service, poor taking of money, and very poor response and offer.
Overall a very bad customer experience, showing Virgin appears to have little or no respect for their customers.
Please come back with a proper response.
Alternatively, tell us how we can get a proper considered response e.g. from Virgin’s CEO.
Yes I would like to upgrade my box. I assume you mean it will be done free of charge as it is not working as it should?
FYI, the ‘upgrade’ to TV360 is free, but I believe you have to be ‘in contract’. You have to contact Virgin and request an upgrade which includes sending you a different remote.
I understand the Horizon software that runs on TV360 is owned by Liberty Global, who are the owners of Virgin Media. Liberty Global also runs the Horizon software on their other boxes across Europe. So I wonder if it is to Virgin’s advantage to push the TV360 ‘upgrade’ if it minimises licence payments to the Tivo (third party) organisation.
Be aware that, although TV360 menu navigation is much slicker and has far more inbuilt apps, TV360 uses completely different software to Tivo/V6. Everything changes and there is no going back. Many features on Tivo are dropped, and there is no process to move your recordings or Series links to TV360. So please do your own research before deciding to ‘upgrade’.
There is lots of information and experiences on this forum from customers about ‘upgrading’ to TV360.
Of course, it would be much easier for customers if Virgin just fixed the stuttering UHD issue on Tivo/V6 boxes.
