Forum Discussion

Sprool's avatar
Sprool
Tuning in
12 months ago

new 360 box apps freezing or not available due to boot error

When the box boots up it gives a quick warning message "some apps not available due to a boot error" in fact the only app I can get to work is Netflix. We are now paying for Paramount+ but cannot watch it as it says not available. Channel 4 and 5 same; BBC Iplayer goes to a purple loading screen then freezes and you end up having to turn off the box at the rear switch and reboot takes ages. Ive tried resetting, turning off at the wall, and resetting the hub, and checking the cables are firmly inserted so I must assume I have a faulty box - how can I get a replacement? 

apps frozen
boot error
  • Sprool's avatar
    Sprool
    12 months ago

    I found the factory reset action on the setup menu, this time when it rebooted it downloaded and installed an update, which seems to have solved the issues.

  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago

    The primary means of fault reporting is by phone - 150 from a VM landline or 0345 4541111 from any other phone.

    VM staff tend to respond on this board but it's not a real-time facility and may take a couple of days.

    • Sprool's avatar
      Sprool
      Tuning in
      12 months ago

      weve had a couple of very lengthy phone calls with their help dept but nothing has addressed the problem. They suggested putting new batteries into the new remote control unit as well as turning off the hub and box then turning on again. The fact that its showing the boot error on startup suggests to me we have a faulty unit.

      • Sprool's avatar
        Sprool
        Tuning in
        12 months ago

        I found the factory reset action on the setup menu, this time when it rebooted it downloaded and installed an update, which seems to have solved the issues.