I found the factory reset action on the setup menu, this time when it rebooted it downloaded and installed an update, which seems to have solved the issues.
The primary means of fault reporting is by phone - 150 from a VM landline or 0345 4541111 from any other phone.
VM staff tend to respond on this board but it's not a real-time facility and may take a couple of days.
weve had a couple of very lengthy phone calls with their help dept but nothing has addressed the problem. They suggested putting new batteries into the new remote control unit as well as turning off the hub and box then turning on again. The fact that its showing the boot error on startup suggests to me we have a faulty unit.
I found the factory reset action on the setup menu, this time when it rebooted it downloaded and installed an update, which seems to have solved the issues.
