Forum Discussion

Sandrah's avatar
Sandrah
Superfast
2 months ago

V6 box freezing all the time

My V6 box is freezing my recordings, I start watching and then it freezes and I have to delete the recording, the live TV does the same pixilating and freezing, please can you help, thank you.

  • No I don't think I have the  same issue with on demand.[if by on demand you mean Netflix Amazon Prime etc] I'm pretty sure my V6 box is on the way out, thank you for your reply.

  • japitts's avatar
    japitts
    Very Insightful Person

    If live TV is pixellating & breaking up, so will the resultant recordings.

    Do you have similar issues with OnDemand programmes? That will ID whether the issue is with the live-TV feed, or with your video output.

  • No I don't think I have the  same issue with on demand.[if by on demand you mean Netflix Amazon Prime etc] I'm pretty sure my V6 box is on the way out, thank you for your reply.

  • This is still happening all the time now, I can't watch anything I've recorded, can you send an engineer out please.

    • Sandrah's avatar
      Sandrah
      Superfast

      Just gone into my messages and the exact same thing  happened in April 2023, now this one is doing it, so these boxes don't last long do they. Please send an engineer to replace this box. and hopefully it will last londer than 19 months.

  • japitts's avatar
    japitts
    Very Insightful Person

    My V6 was fitted around 2019/2020 and is still giving perfect service, so you've potentially just got unlucky there.

    Pixellation on live TV is often a signal fault, but that could just as easily be with your cabling as anything else. You don't book a replacement box, you report a fault which most likely needs a tech visit to investigate.

    VM staff should respond on this forum in a couple of days, if you've not called into faults by then.

  • I tried calling them today and couldn't type in the security number fast enough, it kept saying it was wrong so I had to hang up, thank you for replying.

  • Sabrina I'm sorry to hijack this thread but I've posted about my V6 box freezing on recordings all the time and no team menber has replied,  I can't watch any recordings because they play for a few minutes then freeze, I have to delete them, I can't fast forward on them at all to get past the freezing, I'm just about ready to throw this box out of the window,  can you please help.

    • japitts's avatar
      japitts
      Very Insightful Person

      Sandrah wrote:

      Sabrina I'm sorry to hijack this thread but I've posted about my V6 box freezing on recordings all the time and no team menber has replied,


      Rather than add to a thread about a completely different issue, it's better to keep all your posts on the same subject in the same place. Your post has been moved back to your thread.

  • Thank you. but no ones replying except you, I need an engineer to come out with another box, yes another box because I know for sure we don't get new boxes, I can't watch any of my recordings,

     

    • John_GS's avatar
      John_GS
      Forum Team

      Hi Sandrah 

      Thanks for posting and welcome back to the community. Sorry to hear of the V6 issues.

      I'll send you a PM now to assist further and book in an engineer visit.

    • John_GS's avatar
      John_GS
      Forum Team

      Hi Sandrah 

      Thanks for joining me on PM and providing me the details to book in the engineer visit for the V6 issue. Please do let us know how it goes.

      • Sandrah's avatar
        Sandrah
        Superfast

        The engineer game to day which I didn't expect  seeing how the weather was, I didn't think he'd get up my street, so thank you Paul,  he fitted another box and fingers crossed it's much much better, thank you for all the help John.👍

        Sandra.

  • Thank you John, I have posted my details to you in another message.

  • Hi John,

    Yes I will after he's been on Saturday, thank you once again for all your help.

    Sandra.

    • David_Bn's avatar
      David_Bn
      Forum Team

      Good Morning Sandrah, hope you're keeping well.

      Can I ask how the recent visit went?

      Do you require any further assistance?

      Thanks,

      David_Bn

      • Sandrah's avatar
        Sandrah
        Superfast

        Hello David_Bn.

         I was really surprised the engineer came out in all that snow, he had to park his van down the bottom of the street and walk up with his gear, so a big thank you to Paul 65328, everything is fine fingers crossed, and thank you for fixing this so quickly, I'm so impressed I've signed up for another 18 months. 😁