Forum Discussion

pip1964's avatar
pip1964
Tuning in
3 days ago

My 360 box keeps losing my recordings and app log-ins

I've recently been moved over to 360 TV, but noticed that the box keeps losing my recordings.

That's frustrating enough, but it also loses any sign-in details to the Apps I'm using, so I have to keep signing back in.

I've had no end of issues with VM TV and broadband over the last year or so, and was on the verge of ditching VM until the broadband issue was resolved. Could this be the straw that breaks the camel's back?

Please help asap!

360tv
Apps
Tv360

3 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    19 hours ago

    Hi pip1964 

    Thanks for posting and welcome back to the community

    Sorry to hear of this TV box issue. Have you tried a full factory reset on the box to see if resolves everything?

    Best,

    • pip1964's avatar
      pip1964
      Tuning in
      16 hours ago

      I contacted VM directly and they sent an engineer today, who has replaced the box completely.
      As others have mentioned, it's a known fault with the hard drive.
      Hopefully this is now resolved!
      For reference, the engineer said that if a customer has upgraded to 360, but on an existing Tivo box, they're more likely to experience the issue, whereas if they start off with a new 360 box, then the issue is less likely to occur! Mine was a Tivo upgraded to 360!

  • Hate360's avatar
    Hate360
    Just browsing
    9 hours ago

    You’re not alone. The 360 is a disaster and a complete downgrade from the TiVo box.