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manmikey65's avatar
manmikey65
Settling in
10 days ago
Solved

Frustrated new customer. Error CS2200 now!

I had broadband & TV installed on 30th June, broadband signal failed 30 minutes after the installer left and I had to wait for engineer to come back the following day, the fibre was kinked and a new one had to then be installed to the DP.

I had ordered a 360 box but the installers order was for a stream box, spent 2 hours on the phone trying to get that sorted to be told to call back on Monday. Called back Monday and a 360 box was sent and arrived on Tuesday, I self installed and all was going well, I set up some recordings for Tuesday evening and when I go to play them I get Error CS2200 "failed to play recording" on 3 of the 4 programs. done the reboots as per virgins help pages but this hasn't made any difference. any advice about this playback issue?

So I will be calling virgin again tomorrow to waste more time getting this resolved. Tbh I'm getting sick of this experience, I've still got my sky box and haven't yet cancelled my previous broadband, still got time to cancel this mare.

360
360tv
cs2200
Tv360
  • manmikey65's avatar
    manmikey65
    3 days ago

    I had a technician visit arranged by the customer retention department after discussing my various issues.

    The the CS2200 failed recordings were described to me by the technician as "ghost recordings" that even survived a full disc format and factory reset. These recordings were somewhere in the cloud and downloaded themselves back to the 360 box even after the format.

    The solution was to get a boffin somewhere on Virgin media to manual remove them. After this I have had no further issues and everything is working as it should do. 

3 Replies

  • manmikey65's avatar
    manmikey65
    Settling in
    10 days ago

    Replying to my own post as no edit facility?

    Re:CS2200  I can pasue RW & FF live TV, 360 box is connected directly to the HUB 5 by virgins supplied ethernet cable. All connections are solid. Live TV picture is really good quality. Haven't tried a factory reset yet. Oh and I can't delete any of the recordings that won't play.

     

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      9 days ago

      Hi manmikey65 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂

      We're sorry to hear about the poor experience you've had thus far and that you feel this way 😔

      Are you any further forward with this since your latest post?

      If not, have you tried searching for the error code "CS2200" here and following all the advice provided?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

      • manmikey65's avatar
        manmikey65
        Settling in
        3 days ago

        I had a technician visit arranged by the customer retention department after discussing my various issues.

        The the CS2200 failed recordings were described to me by the technician as "ghost recordings" that even survived a full disc format and factory reset. These recordings were somewhere in the cloud and downloaded themselves back to the 360 box even after the format.

        The solution was to get a boffin somewhere on Virgin media to manual remove them. After this I have had no further issues and everything is working as it should do.