Forum Discussion

JR_1's avatar
JR_1
Tuning in
2 years ago

360 volt tv recordings unavailable

Hello

8pm ish recordings unavailable

switched off at wall - rebooted

checked cables etc

box connected via ethernet

Cs3440

also ‘recently recorded programs’ have disappeared from home screen

On demand/movies/box sets/watchlists all appear to be working 

Been on help call for 95 mins - no doubt it will hang up when 11pm comes around

any ideas on what to do please?

 

360
recordings
recordings unavailable
  • frost2029's avatar
    frost2029
    2 years ago

    Had the exact same problem except I get cs5500. I got through to Virgin media they sent some signals suggested switching to Wi-Fi but no change I've got an engineer booked for Monday.

  • frost2029's avatar
    frost2029
    Dialled in
    2 years ago

    Had the exact same problem except I get cs5500. I got through to Virgin media they sent some signals suggested switching to Wi-Fi but no change I've got an engineer booked for Monday.

    • JR_1's avatar
      JR_1
      Tuning in
      2 years ago

      Last time I had a problem on recording playback they said to switch FROM WiFi to Ethernet !

      wifi signal is rubbish really from my hub

       

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    Hi JR_1,

    If you can't pause live TV for a few minutes and then watch it then that would point to a hard drive problem.

    You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111  from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    It's too late to call tonight so the best time to call would be when the lines open tomorrow at 8 am.

    • frost2029's avatar
      frost2029
      Dialled in
      2 years ago

      Virgin media are currently having issues. These have been fixed and the box should start working normally soon. Mine was having the issue but now working Virgin media did call me back and confirmed area fault

    • JR_1's avatar
      JR_1
      Tuning in
      2 years ago

      Ok thanks - I’ll keep an eye out - it wasn’t back working around 11pm BUT I could see the images in recordings lists 

      cheers

    • JR_1's avatar
      JR_1
      Tuning in
      2 years ago

      Cheers - I have up after 70 mins

      i COULD (and did) pause a program for

      nearly 40 mins and it played perfectly - so yes possibly not hard drive issue

      ill check in the morning

      cheers

  • ngood77's avatar
    ngood77
    Tuning in
    2 years ago

    It’s not resolved for us and there is an automated message on the phone line saying it’s a known issue and being worked on.  Fingers crossed.

  • maxal's avatar
    maxal
    On our wavelength
    2 years ago

    For the past 2 days, we have not been able to access our recordings on our Virgin TV 360 box. We get this message Action is not possible at the moment, please try again later. If the problem continues, call 150 from your Virgin Media phone, or call 03454541111 from another network. Error code CS5500 

    • g0akc's avatar
      g0akc
      Problem sorter
      2 years ago

      As per another thread here  there's currently a known outage - there's a message on the VM phone fault reporting line this morning (Saturday 16th) saying they are working on it 

      For some of us it started around 8PM Friday

      This could be the same issue as you have - though you say a couple of days?  Some folks seem to get error CS3400 and some CS5500.

      Look for announcements as to when it is fixed and see if it is resolved for you.  Not much point trying to diagnose your issue any further if there's a known outage.

    • g0akc's avatar
      g0akc
      Problem sorter
      2 years ago

      Ours has started working again (9AM Saturday) - check if yours is okay now

  • g0akc's avatar
    g0akc
    Problem sorter
    2 years ago

    I've also got this issue - started last night about 8PM with box sluggish around recordings - unable to delete properly, CS3400 error and so on - persisting this morning even if box rebooted (power off/on) and unable to set recordings via the app or even see recorded content on screen now  - I've also heard the automated message on the fault reporting phone line

    • g0akc's avatar
      g0akc
      Problem sorter
      2 years ago

      Ours seems to be working again now - as of 9 AM Saturday 16th - hopefully it's now resolved

  • JR_1's avatar
    JR_1
    Tuning in
    2 years ago

    Thanks everyone - after reading all the replies about others having the same issues starting around the same time - and that eventually virgin accepted there was an issue and included a message on the support line to that fact I decided to wait!

    anyway I have just checked recordings and they are back and the ones I’ve tried play back (no problems so far fingers crossed)

    thanks all for your prompt replies… problem shared etc 

    JR