Had the exact same problem except I get cs5500. I got through to Virgin media they sent some signals suggested switching to Wi-Fi but no change I've got an engineer booked for Monday.
Hi JR_1,
If you can't pause live TV for a few minutes and then watch it then that would point to a hard drive problem.
You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
It's too late to call tonight so the best time to call would be when the lines open tomorrow at 8 am.
Virgin media are currently having issues. These have been fixed and the box should start working normally soon. Mine was having the issue but now working Virgin media did call me back and confirmed area fault
Ok thanks - I’ll keep an eye out - it wasn’t back working around 11pm BUT I could see the images in recordings lists
cheers
Cheers - I have up after 70 mins
i COULD (and did) pause a program for
nearly 40 mins and it played perfectly - so yes possibly not hard drive issue
ill check in the morning
cheers
