Forum Discussion

NickJ121's avatar
NickJ121
Tuning in
8 days ago

360 Upgrade

I had a message flash up on my phone yesterday about an upgrade to 360, which entailed a firmware update and a replacement remote control. Thought I'd look in more detail today but can I find it - nope. Went into my account and an upgrade tag was available but when I select it it just takes me to add a service to my package. Can't believe I can't find the original message but can anyone here steer me in the right direction?

Thanks
Nick

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    The first thing I would urge you to do before you take this any further is take a good look at the other threads on this V360 forum.

    Moving to V360 is not an upgrade of TiVO. It is a migration to a completely different TV platform (Horizon) that happens to be the property of VMs new owners. It has new features like voice control, but at the expense of losing a lot of TiVO patented features you might want to keep. Migration is, at the moment completely voluntary, but if you donโ€™t like the result of it you are stuck as it is a one way trip.

  • japitts's avatar
    japitts
    Very Insightful Person

    I'll add to the previous reply, by adding that TiVo-firmware on a V6 is very recording-centric with a good streaming product added.

    Horizon-firmware on a TV360 (with the same hardware) is very "online-centric" with recording retrofitted.

    Which method of watching TV is better, is down to your viewing habits. There are pros & cons both ways.

  • Hi NickJ121 ๐Ÿ‘‹ welcome to the community forum! 

    Thanks for posting, and letting us know about the message for your TV360 upgrade. Sorry to hear it's no longer showing! You can find a bit more general information about TV360 so you can consider if you'd like to upgrade here ๐Ÿ‘‰ https://www.virginmedia.com/the-edit/tv/virgin-tv-360-channel-guide and here ๐Ÿ‘‰ https://www.virgin.com/about-virgin/latest/five-reasons-to-upgrade-to-virgin-medias-tv-360 along with on this forum. 

    Just let us know if you do want to upgrade and we can help facilitate this for you. 

    Thanks for your patience in the meantime! ๐ŸŒž

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      As stated above, the TV360 is NOT an upgrade.  It is something very different. You may like it, you may not. Read what others have said before deciding.