Hi, I switched off paper billing approx a year ago but am still getting paper bills and being charged for it.
Went to see what the setting was on and cannot find it anywhere. Seems it's very well hidden now.
Can someone tell me where to find it please!
Hello Cherryjam.
Thanks for your post.
Sorry to hear that you are still being charged for paper billing.
Can you try the steps below and let me know if that helps?
1. Register or sign into My Virgin Media.
2. Click My Profile at the top of the page.
3. Scroll down to the eBilling section and click Switch to eBilling.
4. Follow the instructions on-screen.
Once you’ve registered for eBilling, we’ll send you an email each month notifying you when your bill is ready.
Gareth_L
Hello, it happened also to me, I asked more than one year ago help (after hours holding at the phone) and for 3 times the operator said the paper bill charge was not active anymore. After more than one year I still receive paper bills and pay for that. Can you please help me?
Hi thanks but there is no My Profile section anywhere on that page.
Many apologies,
Once you have signed into MyVM are you able to select Account Settings.
From there Account Details.
Then under Communication preferences you should see an edit button, select that and select eBills/Email//Text.
Let us know if that works,
This is what the virgin call operator said but I also can confirm that tick box is already selected and has been for quite a long time now.
Hi, yes I can confirm that tick box is already selected and has been for quite a long time now.
Thank you Cherryjam and I am so sorry to hear that this has happened and thank you for checking.
I'm going to pop you a private message now so we can take a closer look into this. Please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Hello, this is happening to me, my preferences are for e billing but still receiving paper bills, can you help.
Hi baldbiker, thank you for your post.
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
can you please help also me please? I do not want to receive anymore paper bills and keep on paying the £1.75
Hello, i have tried to reply to your message but i am getting an error message " invalid HTML was found in the message body ", i have no idea how to sort this.
Hi there baldbiker
We are so sorry to hear you are facing an issue responding via the PM.
Are you able to try in another browser at all?
I am the account holder, Lesley Raw, account number [MOD EDIT: PERSONAL INFORMATION REMOVED]
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
Hello forum team,
I am also receiving paper bills (at £1.75 a go) despite my account details / communication preference having always been set to “eBills / Email / Text” can you please assist? This is not the first time I’ve received paper bills, at cost, despite this setting.
thanks
Hey jongosling Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues you are having with the paper billing settings. 😢
I will assist you on the matter and look in to this for you. 🧾🖊
I will send a private message for further support.
Kind regards,
Ilyas.
can you please help also me please? I had already selected that option but have started receiving paper bills and been charged £1.75 after a change to the spelling of my address.
Hi smcarthur21 👋
Welcome to our Community Forums and thanks for your post.
I'm going to pop you a PM 📩 so we can help further with this.
Hope to hear from you soon!
Hi
I am having the same problem not being able to switch off paper bills.
Numerous phone calls and have even written a letter but to no avail.
When I follow the advise I end up with the option to delect "eBills / Email / Text/ Post" which I have done numerous times.
Why post should be on the same selection as the other is a mystery to me.
Can you advise
