Hello Cherryjam.
Thanks for your post.
Sorry to hear that you are still being charged for paper billing.
Can you try the steps below and let me know if that helps?
1. Register or sign into My Virgin Media.
2. Click My Profile at the top of the page.
3. Scroll down to the eBilling section and click Switch to eBilling.
4. Follow the instructions on-screen.
Once you’ve registered for eBilling, we’ll send you an email each month notifying you when your bill is ready.
Gareth_L
Hello, it happened also to me, I asked more than one year ago help (after hours holding at the phone) and for 3 times the operator said the paper bill charge was not active anymore. After more than one year I still receive paper bills and pay for that. Can you please help me?
