Forum Discussion

Cherryjam's avatar
Cherryjam
Tuning in
2 years ago

Switched off paper billing, still getting charged.

Hi, I switched off paper billing approx a year ago but am still getting paper bills and being charged for it. Went to see what the setting was on and cannot find it anywhere. Seems it's very well hi...
jongosling's avatar
jongosling
Tuning in
11 months ago

Hello forum team,

I am also receiving paper bills (at £1.75 a go) despite my account details / communication preference having always been set to “eBills / Email / Text” can you please assist? This is not the first time I’ve received paper bills, at cost, despite this setting. 
thanks

Ilyas_Y's avatar
Ilyas_Y
Forum Team
11 months ago

Hey jongosling Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues you are having with the paper billing settings. 😢
I will assist you on the matter and look in to this for you. 🧾🖊

I will send a private message for further support.

Kind regards,
Ilyas.