Forum Discussion

KieranS96's avatar
KieranS96
Joining in
3 years ago
Solved

Signed up with wrong email address

Hello,

I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased.

Please could someone help me.

Kind Regards

Kieran

  • Gareth_L's avatar
    Gareth_L
    3 years ago

    Hello KieranS96.

    Thanks for joining our Community.

    Sorry to hear the email address was incorrect when you entered your details.

    I can take a look at this for you and see if we can get this amended.

    If you don't mind, I will need to send you a private message to get some details from you. 
    If you can check the purple envelope top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

41 Replies

  • joeltaylorjj's avatar
    joeltaylorjj
    Just joined
    2 days ago

    I have had the same problem unfortunately, I have created an account with the wrong email and can't access the my virgin media portal because of it!

    I have WiFi access and the O2 SIM that I ordered as part of the bundle, but I can't login to my virgin media. 

    Seems like a problem that could be solved by asking users to confirm their email address before proceeding with completing the order and creating an account.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 days ago

      Hello joeltaylorjj.

      Thanks for your first post and welcome to our community.
      Sorry to hear you're also having the same issue with your email address.
      I'd like to investigate this for you.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check your logo at the top right of your screen that would be great. 
      Gareth_L
       

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      5 months ago

      Hi Queenpeafrog, thank you for your post. We're sorry to hear this 😔

      In order to look into the matter for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Cliona1's avatar
    Cliona1
    Joining in
    2 years ago

    Hi 

    I also made my account with a misspelling of my email address. I am receiving all emails but am unable to log into my account.

    Kindest regards,

    Clíona

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Cliona1 👋🏼.

      Thank you for posting, welcoming you onto our community forum 😊.

      Sorry to see you are unable to log into your online account ☹.

      Are there any error codes displaying when you try to log into your account?

      Let us know we want to help. 

  • mrzeynalli's avatar
    mrzeynalli
    Joining in
    2 years ago

    I have the same problem. Can any personnel please get in touch with me on private? Thanks.

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Thanks for your cooperation over PM mrzeynalli,

      I'm glad we were able to get that sorted for you.

      Do pop back up if you do have any future queries.

      Take care,

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Hi mrzeynalli,

      Thanks for your post and welcome back to the community.

      Many apologies for the issues faced, so we can investigate this I've dropped you a PM.

      The message will appear within the envelope icon.

      Regards,

  • astrazen's avatar
    astrazen
    Joining in
    2 years ago

    Hello, 

    I have a similar issue. I signed up using the wrong email (typo) - would it be possible to fix please?

     

    Thanks

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi astrazen 👋.

      Thanks for reaching out to us and welcome to the Community Forums. Apologies you are having email communication issues. We can certainly help you, we would need to bring you in for a private message to discuss this and resolve. 

       

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    3 years ago

    Hello KieranS96.

    Thanks for joining our Community.

    Sorry to hear the email address was incorrect when you entered your details.

    I can take a look at this for you and see if we can get this amended.

    If you don't mind, I will need to send you a private message to get some details from you. 
    If you can check the purple envelope top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

    • TJC30's avatar
      TJC30
      Joining in
      2 years ago

      Hi,

      I have unfortunately also signed up to a My VM account with a typo in my email address and thus cannot access the account.

      Would you be able to help?

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Hi TJC30,

        Thanks for your post and welcome to the community.

        Sorry to hear there has been a type in the account email address, to get this rectified please expect a PM from myself for further assistance.

        Regards,

    • GemVinc's avatar
      GemVinc
      Joining in
      2 years ago

      Hello, 

      I have run into the same problem while signing up for broadband. Is there anyway to fix this 

       

      thank you 

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        2 years ago

        Hi GemVinc,

        Thank you for your post and welcome to the community. 

        I'm very sorry to hear about the issue with your email address. 

        I will private message you now to confirm your details to look into this. 

        ^Martin

    • andreealaura28's avatar
      andreealaura28
      Joining in
      2 years ago

      Hi. 
      I have the same problem. When setting up the account, the email was wrong and we cannot access the virgin account. Any change you could help me?

      • Jodi_S's avatar
        Jodi_S
        Forum Team (Retired)
        2 years ago

        Hi andreealaura28,

        Thanks for posting on our community forums. Sorry to hear you've accidently entered the wrong email address. We can certainly take a look for you and see if we can assist you further. Please click the envelope at the top of the page to accept the chat.

        Kind regards Jodi.