Forum Discussion

burhan01ads's avatar
burhan01ads
Joining in
3 days ago

Red Light on hub

My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space there is problems with connections time to time. 

4 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 days ago

    Please do a pin-hole reset. If the LED then remains red the hub will need replacing.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 days ago

    Thanks for your post on our Community Forums burhan01ads, and a very warm welcome to you!

    Sorry to hear of the issues you have been experiencing with the red light on the Hub 3.0.

    Can you please confirm if the advised pin hole reset has been performed, and did this resolve this issue?

    Alternatively, if the pin hole reset has not been successful, can you please power down the hub for 30 minutes and allow the hub to cool,

    Then reboot this up to see what colour light populates.

    If this remains red, we will seek to replace the hub with a like for like swap via an engineer visit.

    Thanks,

    David_Bn

    • burhan01ads's avatar
      burhan01ads
      Joining in
      2 days ago

      Hi,

      Yeah I tried a few times these steps I also disconnected everything waited a day and tried to fix it but unfortunately nothing works

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        2 days ago

        Thanks for the update burhan01ads, it would require a visit to get a new one in place of your current one. We would need to bring you in for a private message to get this done, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina