Forum Discussion

brisew's avatar
brisew
On our wavelength
6 days ago

No Dial Tone

We had a message on our home number which said 'Check Phone Line' and there is no dial tone. All the cables are fully in the sockets with power and new batteries. I suspect there is a fault as we had crackling for a number of days before the phone went completely dead. How do I book an engineer? The main line is connected to the main telephone socket.    

dial tone
home phone
Landline

4 Replies

  • brisew's avatar
    brisew
    On our wavelength
    4 days ago

    Thank you - I've messaged with the relevant details

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      4 days ago

      Hi brisew, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel

      • brisew's avatar
        brisew
        On our wavelength
        2 days ago

        We're now waiting for the engineer - will let you know in PM if they turn up (as it's not on a schedule on the virgin website)

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    5 days ago

    Hi brisew, thank you for your post.

    We're sorry to hear about the problem you're having with your landline service 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel