Forum Discussion

Cazzle18's avatar
Cazzle18
On our wavelength
2 years ago

No dial tone on landline

We've had no dial tone for just over a week. We've tried ringing with our mobiles for help and support but, no one seems to be able to help. We are waiting for test results from hospital/gp's and they always get in touch via landline. Our mobile phone service is terrible since o2 took over

4 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    13 hours ago

    VM Customer Services are on 0345 454 1111 from a non-VM phone. ( Option 2 Faults )

    We see test results from NHS Hospital & GPs  via our NHS Login.
    Letters / reports from the Hospital are filed in the Documents section.

  • Owenie67's avatar
    Owenie67
    Joining in
    13 hours ago

    I've just bought a new cordless Landline house phone; it's fully charged, but I can't get a dial tone.

    I've tried it in the hall and the living room, but no dial tone. I've even tried the old phone; still no dial tone.

    Can you help, please?

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      13 hours ago

      Hi Owenie67 

      Thanks for posting and welcome to the community.

      Sorry to hear of the landline issue. You need an engineer visit from the checks ran. I'll send you a PM now.

       

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Cazzle18 

    Welcome back to the community

    Sorry to hear you're having issues with your landline at the moment.

    Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

    How many pieces of equipment are connected to the phone line?

    There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

    • Check the phone is seated in the base unit correctly & powered ON.
    • Remove all other equipment connected to telephone sockets.
    • Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

    Let me know if any of these checks work at all, or if anything changes with the dial tone.