Forum Discussion

gurli's avatar
gurli
Joining in
2 years ago

Landline phone can’t accept incoming calls

Have recently joined Virgin with landline phone via voip. Can make calls out but no incoming calls. According to earlier posts, this problem has been going on for several years. How can it be resolved?

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  • Hey gurli, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

    I can see you've spoke to the team about this, did they manage to explain the reason why? Cheers 

    • gurli's avatar
      gurli
      Joining in

      They said my phone doesn’t have a sufficiently high REN number, but BT assure me that the BT6500 has a REN of 1.0, which I am told by Virgin is sufficient. Virgin also suggest I borrow a phone from a voip connected friend and try it in my system. So far I haven’t found such a person. The technical man says I should buy a new phone but there is obviously no guarantee that it would work. If I do this and it doesn’t work, what do I do with the new phone and I am still left with the problem. Posts from many years ago show this is an ongoing problem, but I can’t find out what action those previous people took. Did they just leave Virgin?

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Sorry just to confirm so this is just an issues with the handset?

        Not every handset right now will guarantee to work with VOIP you would need to check with the manufacture to see which one works. 

        Most phone going forward should support this if the tech has advised a new phone this may be the reason sorry.