gwellings
2 years agoJoining in
Landline not receiving incoming calls
I’m trying to help my stepmother with her Virgin home phone which she’s been struggling to get properly connected for the last 2 months, with many calls to Virgin and engineer visits, but still no joy.
She’s had all new equipment for installed in the last month, and internet and tv is working fine. However the phone is only allowing outgoing calls. When we dial out, all is fine - the call goes through and the correct number shows up via caller ID, so the line is working. However when you try to call the number you cannot get through, all you get is three short beeps and then the call disconnects.
I have read of similar issues on here but don’t see an obvious fix. Any ideas?