Forum Discussion

daveeasylife's avatar
daveeasylife
Settling in
11 months ago

Landline not activated

Hi Virgin Media

We have just had fibre optic installed and switched to Virgin Media but our landline is not included (Salesman did not make this clear as all digital assumed it would just a case of plugging in). Phoned help desk o get this resolved but they inform me that Virgin Phone not currently available in my Area (despite having fibre optic) and could not advise me of when it would be available. We need landline for in coming calls so at the moment have no landline and no date when i will have one. This should had been made clear to us by the salesman.

Think my only option appears to be to cancel Virgin Media and go back to Sky as no problem with landline with them. Very disappointed at the moment in Virgin Media 

  • Hosay299's avatar
    Hosay299
    Fibre optic
    11 months ago

    Please talk with vm as it can be eaiser to do and quciker as can be a few days on here

    your contract that u signed up to would have said it on it does it say phone ??
    as could it be ur just signed up for broadband 

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    Hi daveeasylife 

    Welcome to our community forums and thank you for your first posts.

    Sorry to hear there is confusion regarding whether you can get landline service in your area.  We can however see you recently contacted our team who was able to verify this. Do you need any further help regarding this?

    • daveeasylife's avatar
      daveeasylife
      Settling in
      11 months ago

      Hi Akua

      They confirmed not currently available in my area, which i find odd seeming we have Fibre Optic and line is digital. But they could not confirm when it will be available and as we receive calls from people on landline it is important we have the landline up and running.

      So what i require is an estimate of when it will be available.

      • Akua_A's avatar
        Akua_A
        Forum Team
        11 months ago

        This may be because your service is XGS-PON as seen here In this case, we can confirm we are working on providing landline service in the near future however we can not currently confirm when this will be delivered. We do however apologise for any inconvenience caused by this.