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y0sem1te's avatar
y0sem1te
Tuning in
12 months ago

Landline is not receiving incoming calls

When I get an incoming call, it rings once, then cuts off.  However, I am able to make outgoing calls

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    12 months ago

    Hi y0sem1te,

    Thanks for posting and sorry to hear you're having some issues with the line, can you confirm if you've been able to test another handset? 

    Does this happen on all numbers trying to contact you?

    Alex_Rm

    • y0sem1te's avatar
      y0sem1te
      Tuning in
      12 months ago

      Hi there, yes it happens on all handsets & yes all numbers that phone me have the same problem 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        12 months ago

        Good morning. 

        Are you plugged into the master socket? It will have a larger socket and contain a log of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo. 

        Do you have any other pieces of equipment connected to your phone socket? This may include: 
        •Other telephones 
        •Personal Computers 
        •Faxes 
        •Modems 
        •Satellite TV digiboxes 
        •Micro-filters 
        •ADSL modem or router 

        If so, is it more or less than 3?

        Finally, can you remove all other equipment connected to telephone sockets and test it?

        Please report back and we'll be able to assist further.